For hygiene reasons, we can't accept returns of brushes once the seal has been broken. Every Kaked order is checked before it leaves us, and this policy explains what you can return, how to do it, and when you'll get your money back.

Opened or used brushes

Opened or used brushes can't be returned or refunded unless they're faulty. Used brushes can't be cleaned to a standard fit for resale, so this protects every customer who buys from us.

Unopened items

You can cancel your order and return unopened items within 14 days of delivery.

• Items must be unused, in their original packaging, with the seal intact.

• Tell us within 14 days of delivery, then send the item back within 14 days of telling us.

• Return postage is at your cost.

• We'll refund the item price plus the standard delivery charge you originally paid.

Faulty or damaged items

If your order arrives faulty, damaged or incorrect, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or give you a full refund, and in most cases you won't need to send anything back.

How to start a return

1. Email us at info@kakedbeauty.co.uk with your order number and the reason for your return.

2. We'll reply within 2 working days with our returns address and instructions.

3. Send your return with Royal Mail using a tracked service. We can't accept returns sent with other couriers.

4. Keep your proof of postage until your refund arrives.

Please don't send items back without contacting us first. International customers follow the same process, and any return postage or customs charges are at your cost.

Refunds

We'll refund you within 14 days of receiving your return, to your original payment method. We'll email you once your refund has been processed.

Questions? Email us at info@kakedbeauty.co.uk. This policy doesn't affect your statutory rights.